{"id":5488,"date":"2024-02-27T16:08:11","date_gmt":"2024-02-27T15:08:11","guid":{"rendered":"https:\/\/www.pcmira.com\/soporte\/"},"modified":"2025-03-11T12:51:37","modified_gmt":"2025-03-11T11:51:37","slug":"support","status":"publish","type":"page","link":"https:\/\/www.pcmira.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1707838050181{background-color: #7c0000 !important;}&#8221;][vc_column]<div class=\"mf-empty-space \" style=\"background-color:#7c0000;\"><div class=\"mf_empty_space_lg\"  style=\"height: 10px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 10px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 10px\"><\/div><\/div>[\/vc_column][\/vc_row][vc_section][vc_row css_animation=&#8221;fadeIn&#8221;][vc_column]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 80px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 50px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 50px\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1709048380440{padding-right: 50px !important;}&#8221;]<div class=\"mf-section-title text-left dark large-size \"><h3 class=\"main-color\">RELIABLE <b><u>ASSISTANCE<\/u><\/b><\/h3><h2 >SUPPORT PCMIRA<\/h2><\/div><div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 20px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 20px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 20px\"><\/div><\/div>[vc_custom_heading text=&#8221;Excelencia en soporte, compromiso con tu \u00e9xito.&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;fw-medium&#8221; css=&#8221;.vc_custom_1709047812960{margin-top: 0px !important;margin-bottom: 0px !important;}&#8221;]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 20px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 20px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 20px\"><\/div><\/div>[vc_column_text]In PCMira, we understand that technology can be complex. That&#8217;s why our <strong>team of experts<\/strong> is dedicated to providing you with the support you need to keep your business running. From installation to troubleshooting, we are here to ensure that you get the maximum performance from your <strong>technological solutions<\/strong>.[\/vc_column_text]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 25px\"><\/div><\/div><div class=\"mf-icon-box icon_type-fontawesome icon_style-normal icon_position-left icon_size-small box-dark \"><span class=\"mf-icon\"><i class=\"fas fa-angle-double-right\"><\/i><\/span><div class=\"box-wrapper\"><h2 class=\"box-title\"><span >Technical consultation<\/span><\/h2><div class=\"desc\">Do you have questions about how our products work? Complete this form and our technical team will provide you with the help you need.<\/p>\n<p><\/div><\/div><\/div><div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 25px\"><\/div><\/div><div class=\"mf-icon-box icon_type-fontawesome icon_style-normal icon_position-left icon_size-small box-dark \"><span class=\"mf-icon\"><i class=\"fas fa-angle-double-right\"><\/i><\/span><div class=\"box-wrapper\"><h2 class=\"box-title\"><span >RMA (Return Material Authorization)<\/span><\/h2><div class=\"desc\">Do you need to return or repair a product? Please fill out this form to obtain the necessary authorization and resolve your problem as soon as possible.<\/div><\/div><\/div><div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 25px\"><\/div><\/div><div class=\"mf-icon-box icon_type-fontawesome icon_style-normal icon_position-left icon_size-small box-dark \"><span class=\"mf-icon\"><i class=\"fas fa-angle-double-right\"><\/i><\/span><div class=\"box-wrapper\"><h2 class=\"box-title\"><span >Warranty Policies<\/span><\/h2><div class=\"desc\">Know your rights as a customer. Here you will find all the information about our warranty policies, so you know what to do if you need technical support or a return.<\/div><\/div><\/div><div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 75px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 50px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 50px\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_tta_tabs][vc_tta_section title=&#8221;<b>Technical consultation<\/b>&#8221; tab_id=&#8221;1709116147988-eac9cc80-0c93&#8243;]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 25px\"><\/div><\/div><div class=\"mf-contact-form-7 form-light \" style=\"\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5511-o1\" lang=\"es-ES\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5488#wpcf7-f5511-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5511\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.8.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5511-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><label> Select the product:<br \/>\n<\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-67\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-67\"><option value=\"Product\">Product<\/option><option value=\"Windows and Android POS\">Windows and Android POS<\/option><option value=\"Command terminal\">Command terminal<\/option><option value=\"POS software\">POS software<\/option><option value=\"Ticket printers\">Ticket printers<\/option><option value=\"Label printers\">Label printers<\/option><option value=\"Barcode readers\">Barcode readers<\/option><option value=\"Cash registers and money holders\">Cash registers and money holders<\/option><\/select><\/span>\n<\/p>\n<p><label> Name:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Phone:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-747\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"telf-box-soporte\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-747\" \/><\/span> <\/label>\n<\/p>\n<p><label> Message:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-688\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-688\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to the treatment of the details according to the <a href=\"https:\/\/www.pcmira.com\/en\/privacy-policy\/\" target=\"_blank\">privacy policy.<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>[\/vc_tta_section][vc_tta_section title=&#8221;<b>RMA Request<\/b>&#8221; tab_id=&#8221;1709116148078-b31995e3-0ffc&#8221;]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 25px\"><\/div><\/div><div class=\"mf-contact-form-7 form-light \" style=\"\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5512-o2\" lang=\"es-ES\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5488#wpcf7-f5512-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5512\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.8.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5512-o2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"mf-form mf-form-4\">\n\t<div class=\"col-md-6 col-xs-12 col-sm-12\">\n\t\t<p><label> Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t\t<\/p>\n\t\t<p><label> Phone*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-248\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-248\" \/><\/span> <\/label>\n\t\t<\/p>\n\t\t<p><label> Zip code*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-76\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-76\" \/><\/span> <\/label>\n\t\t<\/p>\n\t\t<p><label> Product model*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-806\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-806\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6 col-xs-12 col-sm-12\">\n\t\t<p><label> Company*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-apellido\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-apellido\" \/><\/span> <\/label>\n\t\t<\/p>\n\t\t<p><label> Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t\t<\/p>\n\t\t<p><label> Product brand*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-804\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-804\" \/><\/span> <\/label>\n\t\t<\/p>\n\t\t<p><label> Serial number*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-7\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-7\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12 col-xs-12 col-sm-12 submit-area\">\n\t\t<p><label> Description of the fault <span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-984\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"textarea-984\"><\/textarea><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12 col-xs-12 col-sm-12 submit-area\">\n\t\t<div>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-688\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-688\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to the processing of my data according to the <a href=\"https:\/\/www.pcmira.com\/en\/privacy-policy\/\" target=\"_blank\">Privacy Policy.<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>[\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 50px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 20px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 20px\"><\/div><\/div><div class=\"mf-section-title text-left dark large-size \"><h2 >Warranty Policy<\/h2><\/div><div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 50px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 20px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 20px\"><\/div><\/div>[vc_column_text]<strong>1) <\/strong>All products distributed by PCMira have a minimum of one year warranty, counting from the invoice date.<\/p>\n<p>Certain products may have a longer warranty period, or cover travel. In any case, these warranty conditions will always be a substitute for the previous ones, not additional.[\/vc_column_text]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 10px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 10px\"><\/div><\/div>[vc_column_text]<strong>2) <\/strong> Products distributed by PCMira have the following warranty service periods and benefits:[\/vc_column_text]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 50px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 25px\"><\/div><\/div>[vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"mf-section-title text-center dark medium-size title-soporte-marca\"><h2 >Product or Service<\/h2><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"mf-section-title text-center dark medium-size title-soporte-plazo\"><h2 >Term<\/h2><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"mf-section-title text-center dark medium-size title-soporte-prestacion\"><h2 >Provision of warranty service<\/h2><\/div>[\/vc_column_inner][\/vc_row_inner]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 25px\"><\/div><\/div>[vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4655&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4656&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 3 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4663&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4664&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4665&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4666&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4667&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4668&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4669&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4670&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4671&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4672&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4673&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4674&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4675&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4677&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4678&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4679&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4680&#8243; img_size=&#8221;75&#215;50&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 to 2 years*<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Repair at PCMIRA.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 25px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 25px\"><\/div><\/div>[vc_column_text]* You can consult with our Technical Dept. about the specific warranty periods for each product.<\/p>\n<p><strong>3)<\/strong> The wholesaler\/distributor may request warranty RMA by presenting a copy of the purchase invoice to PCMira. The purchase invoice date to PCMira will be applied as the start date of the product warranty. The following cannot be included in the warranty:<\/p>\n<ul>\n<li>3.1 Incorrect use, handling or maintenance by the CUSTOMER of a terminal, equipment, peripheral or component.<\/li>\n<li>3.2 Incorrect repair, modification or expansion by the CUSTOMER of a terminal, equipment, peripheral or component.<\/li>\n<li>3.3 Deterioration, removal or concealment, by the CUSTOMER, of the manufacturer&#8217;s identification label of the product (including its components) manufactured or distributed by PCMira.<\/li>\n<li>3.4 Wear and tear resulting from normal product use.<\/li>\n<li>3.5 Detection of use of non-original consumables.<\/li>\n<li>3.6 Incorrect software\/hardware configuration, by the CUSTOMER, of equipment, terminal, peripheral or component.<\/li>\n<li>3.7 Incorrect software\/hardware configuration or failure in a terminal caused by a component not supplied by PCMira and incorporated by the CUSTOMER.<\/li>\n<li>3.8 Computer virus infection, by the CUSTOMER, in terminals, equipment, hard drives, driver disks or additional software.<\/li>\n<\/ul>\n<p>If any of the above situations occur, the products will no longer be under warranty.<\/p>\n<p><strong>4)<\/strong> Sending OUT OF WARRANTY products to PCMira for repair will incur a quote for the amount of the repair. In case of non-acceptance, a charge of \u20ac45 will be applied for diagnosis.<\/p>\n<p><strong>5)<\/strong> Except in cases of On-Site Warranty, the General Warranty does not include transportation or travel costs. All defective items, whether within their warranty period or not, must be sent to PCMira with shipping paid. Otherwise, the merchandise will not be accepted.<\/p>\n<p><strong>6)<\/strong> All defective items sent to PCMira, whether within their warranty period or not, must clearly indicate an RMA number (both on the packaging and on the delivery note) which the customer must request through this link (one request for each product).<\/p>\n<p><strong>7)<\/strong> Loss or damage during transport is not the responsibility of PCMira.<\/p>\n<p><strong>8)<\/strong> Once the customer has been notified of the resolution of the RMA, through sending a quote or notification of completed repair, the customer has 30 calendar days for its acceptance, payment if necessary, and collection or authorization for shipping of the product.<\/p>\n<p>After this period, a monthly charge of \u20ac5 will be generated for storage for each product included in the repair. After 6 months, it will be interpreted as a tacit waiver by the CUSTOMER of their property rights over the product and authorization to PCMira for its disposal.<\/p>\n<p><strong>9)<\/strong> Responsibility for data<\/p>\n<ul>\n<li>It is the complete responsibility of the CUSTOMER to have a backup of the data and configuration contained in the product or products sent for repair to PCMira.<\/li>\n<li>PCMira is not responsible for the loss or damage of CUSTOMER data and configurations as a result of any intervention necessary for the verification and repair of products.<\/li>\n<li>Under no circumstances will PCMira be responsible for direct or indirect damages, including possible economic losses due to any action by our technical assistance service.<\/li>\n<li>During and after the provision of this service, PCMira ensures full confidentiality of all CUSTOMER data.<\/li>\n<\/ul>\n<p>These warranty conditions do not affect the statutory rights of the consumer, protected by their applicable national legislation in force, nor the consumer&#8217;s rights against the retailer indicated in their purchase\/sale contract.<\/p>\n<p>The wording and duration of warranty periods included on this page are offered for informational purposes only. PCMira reserves the right to modify them without prior notice. The binding information will be that expressed on the product invoice.[\/vc_column_text]<div class=\"mf-empty-space \" style=\"\"><div class=\"mf_empty_space_lg\"  style=\"height: 50px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 20px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 20px\"><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1707838050181{background-color: #7c0000 !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_section][vc_row css_animation=&#8221;fadeIn&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1709048380440{padding-right: 50px !important;}&#8221;][vc_custom_heading text=&#8221;Excelencia en soporte, compromiso con tu \u00e9xito.&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;fw-medium&#8221; css=&#8221;.vc_custom_1709047812960{margin-top: 0px !important;margin-bottom: 0px !important;}&#8221;][vc_column_text]In PCMira, we understand that technology can be complex. That&#8217;s why our team of experts is dedicated to providing you with the support you need to keep your business running. From installation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.pcmira.com\/en\/wp-json\/wp\/v2\/pages\/5488"}],"collection":[{"href":"https:\/\/www.pcmira.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pcmira.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pcmira.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pcmira.com\/en\/wp-json\/wp\/v2\/comments?post=5488"}],"version-history":[{"count":3,"href":"https:\/\/www.pcmira.com\/en\/wp-json\/wp\/v2\/pages\/5488\/revisions"}],"predecessor-version":[{"id":5513,"href":"https:\/\/www.pcmira.com\/en\/wp-json\/wp\/v2\/pages\/5488\/revisions\/5513"}],"wp:attachment":[{"href":"https:\/\/www.pcmira.com\/en\/wp-json\/wp\/v2\/media?parent=5488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}