1) All products distributed by PCMira have a minimum of one year warranty, counting from the invoice date.

Certain products may have a longer warranty period, or cover travel. In any case, these warranty conditions will always be a substitute for the previous ones, not additional.

2) Products distributed by PCMira have the following warranty service periods and benefits:

* You can consult with our Technical Dept. about the specific warranty periods for each product.

3) The wholesaler/distributor may request warranty RMA by presenting a copy of the purchase invoice to PCMira. The purchase invoice date to PCMira will be applied as the start date of the product warranty. The following cannot be included in the warranty:

• 3.1 Incorrect use, handling or maintenance by the CUSTOMER of a terminal, equipment, peripheral or component.
• 3.2 Incorrect repair, modification or expansion by the CUSTOMER of a terminal, equipment, peripheral or component.
• 3.3 Deterioration, removal or concealment, by the CUSTOMER, of the manufacturer’s identification label of the product (including its components) manufactured or distributed by PCMira.
• 3.4 Wear and tear resulting from normal product use.
• 3.5 Detection of use of non-original consumables.
• 3.6 Incorrect software/hardware configuration, by the CUSTOMER, of equipment, terminal, peripheral or component.
• 3.7 Incorrect software/hardware configuration or failure in a terminal caused by a component not supplied by PCMira and incorporated by the CUSTOMER.
• 3.8 Computer virus infection, by the CUSTOMER, in terminals, equipment, hard drives, driver disks or additional software.

If any of the above situations occur, the products will no longer be under warranty.

4) Sending OUT OF WARRANTY products to PCMira for repair will incur a quote for the amount of the repair. In case of non-acceptance, a charge of €45 will be applied for diagnosis.

5) Except in cases of On-Site Warranty, the General Warranty does not include transportation or travel costs. All defective items, whether within their warranty period or not, must be sent to PCMira with shipping paid. Otherwise, the merchandise will not be accepted.

6) All defective items sent to PCMira, whether within their warranty period or not, must clearly indicate an RMA number (both on the packaging and on the delivery note) which the customer must request through this link (one request for each product).

7) Loss or damage during transport is not the responsibility of PCMira.

8) Once the customer has been notified of the resolution of the RMA, through sending a quote or notification of completed repair, the customer has 30 calendar days for its acceptance, payment if necessary, and collection or authorization for shipping of the product.

After this period, a monthly charge of €5 will be generated for storage for each product included in the repair. After 6 months, it will be interpreted as a tacit waiver by the CUSTOMER of their property rights over the product and authorization to PCMira for its disposal.

9) Responsibility for data

• It is the complete responsibility of the CUSTOMER to have a backup of the data and configuration contained in the product or products sent for repair to PCMira.
• PCMira is not responsible for the loss or damage of CUSTOMER data and configurations as a result of any intervention necessary for the verification and repair of products.
• Under no circumstances will PCMira be responsible for direct or indirect damages, including possible economic losses due to any action by our technical assistance service.
• During and after the provision of this service, PCMira ensures full confidentiality of all CUSTOMER data.

These warranty conditions do not affect the statutory rights of the consumer, protected by their applicable national legislation in force, nor the consumer’s rights against the retailer indicated in their purchase/sale contract.

The wording and duration of warranty periods included on this page are offered for informational purposes only. PCMira reserves the right to modify them without prior notice. The binding information will be that expressed on the product invoice.